Terms of Sale and Return Policy
Effective November 25, 2019
***PLEASE READ CAREFULLY***
RETURNED CHECKS: $50 returned check fee for all checks returned by your bank as unpaid.
Minimum Order: $5 /ORDER
All orders must be at least $5 to be processed.
Orders may be placed by phone or on our website. Shaffer’s will not be responsible for incorrect items sent for missing item numbers or wrong quantities not included on order.
Adding on to orders:
**SHIPPING CHARGES: Non-delivered
Charges for USPS and FedEx Ground shipments are based on best way.
**RETURNS & SHORTAGES:
EDIBLE products may NOT be returned (unless incorrect items were shipped by Shaffer’s). Shopworn, priced, loose merchandise not in the original container or merchandise over 30 days old (from invoice date) may NOT be returned.
FOOD PRODUCTS SHIPPED ARE SHIPPED AT THE PURCHASERS RISK AND ARE NOT GUARANTEED AGAINST WEATHER RELATED DAMAGE (e.i. FREEZING, MELTING, DISCOLORATION, DETERIORATION).
** To return merchandise, please call one of our customer service representatives at 800-820-9372 to receive further instructions. No merchandise will be accepted without approval. Unacceptable returns will be returned at the shipper’s expense or destroyed. Acceptable returned items are subject to a 25% restocking fee. Shortages must be reported within 3 DAYS after receipt of merchandise. Please check carton & packing materials carefully as small items can easily be overlooked. Please pack returned merchandise carefully. Returned items must be received back in salable condition (including original outer boxing & no price tags on product) for credit to be issued. Any canceled items will be subject to a 25% restocking fee.
Orders are accepted on the condition that they are billed at price prevailing at the date of shipment. Prices are subject to change without notice.
**BACKORDERS & STOCK OUTS:
Items that are temporarily out of stock are not backordered.
POLICY & PROCEDURES FOR DAMAGES, RETURNS, SHORTAGES, SPECIAL ORDER, ETC
Please report all damages, shortages, shipping errors to Shaffer’s via phone upon discovery, within 3 DAYS of receipt of merchandise or invoice.
• Shipments via USPS/FedEx Ground
If the shipment contains cartons that are obviously damaged, open or resealed, please refuse the suspect cartons. You may accept the other cartons in the shipment and refuse only the cartons that are damaged, open, etc. Report “concealed” damages to CK within 3 days of delivery. We will contact the carrier to arrange for an inspection of the damage at your location or have the carrier return the carton to us for inspection here. If product is accepted and damages are found, please keep in original package and take pictures of outer box & damaged product.
NOTE: you MUST keep the original shipping cartons (with shipping labels intact) and the packing materials for any claim to be honored until an inspection has been performed or you are instructed otherwise by CK personnel. We will issue you a credit or replacement and start claim proceedings upon notification that damage has occurred.
• SHORTAGES, OVERAGES or ERRORS
Please report shortages, overages, incorrect or defective merchandise to CK within 3 days of delivery. We will determine where an error occurred and if all cartons in the shipment were received. Credit or replacement product will then be issued.
Call tags will be issued for any overages, defective items, or items received due to a Shaffer’s error that you do not wish to keep. Carefully pack items being picked up by a call tag so damage does not occur during the return.
• RETURNS / CANCELED ITEMS
To return merchandise, please call 800-820-9372 to receive further instructions. No merchandise will be accepted without approval. We cannot issue Returns for items received due to customer error in ordering or that you do not like upon receipt. These items (except FOOD PRODUCTS) will be accepted for return at your expense. Please pack returned items carefully within another carton (where applicable) to avoid damage during the return. Returned items must be in the original condition and packaging and received by us in a salable condition to be eligible for credit and must be returned within 30 days of purchase. A 25% restocking fee will be charged for returned items. Unacceptable returns will be returned at your expense or destroyed. Any canceled items will be subject to a 25% restocking fee.
NOTE: FOOD PRODUCTS MAY NOT BE RETURNED unless due to a Shaffer’s error.
• Customer must give the vendor’s item number, description, quantity, requested arrival date and shipping instructions
• No refunds, exchanges or credits for Non-Inventory Items. Allow 2-4 weeks lead time